-Cancellations-
Your appointments are very important to our staff, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Frequent cancellations may result in a full non-refundable deposit for appointments.
-Punctuality-
We allow a 10 minute grace period. If you are late for an appointment, please call or text the store direct number (located on front of brochure or in your email confirmation) with your name to hold your appointment. While we always do our best to be on time, there will be circumstances where your service providers are behind. Please allot time for your service with this in mind.
-Etiquette-
To provide you and others with a tranquil environment, we appreciate you to lowering your voice.
-Gratuities-
If you are happy with the services provided, it is customary to give 18% to 20% gratuity to your service provider. Gratuity may not be placed on cards. Cash and payment app (Venmo, CashApp, Zelle) gratuities are greatly appreciated and go directly to your service provider.
-Refunds-
We highly value your satisfaction. Should you experience any dissatisfaction throughout your service, kindly inform your technician immediately or send a text to the salon number at any available point for further assistance. Please note that refunds or redo services are not available once the service has been completed.
Regular Polish: We do NOT guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an additional charge.
Gel Polish/Dip Powder/Acrylic: We must be contacted within 72 hours from service in order to evaluate the nail issue(s). If the issue was caused by TraNails Spa, we will fix it for free. All repairs must be completed within 48 hours after contacting us. If the issue was not caused by TraNails Spa, the fix will incur additional charges.
-Other-
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our staff or Spa atmosphere.